At Gale Journeys, we are committed to delivering your products as quickly and safely as possible. This Shipping Policy outlines our shipping procedures, delivery times, and costs to ensure you are fully informed about the shipping process for your orders.
1. Shipping Locations
We ship worldwide, offering delivery to most countries. Whether you’re purchasing luggage bags, fishing gear, camping gear, travel tech essentials, or other travel accessories, we ensure that your items are delivered to your location.
Please note that certain regions or countries may have additional shipping restrictions, and shipping may take longer to remote areas.
2. Processing Time
Orders are typically processed within [1-3 business days] of receiving your order. After your order has been processed, it will be dispatched to your address.
Orders are only processed during business days, Monday through Friday, excluding public holidays. Orders placed during weekends or holidays will be processed on the next available business day.
3. Shipping Methods
We partner with reliable courier and delivery services to ensure timely and safe delivery. The shipping methods we offer may include local and international courier services, postal services, and delivery companies.
The delivery options available to you will be displayed during checkout based on your location.
4. Shipping Costs
We offer free shipping on all orders. No additional shipping fees are required at checkout, regardless of the order size or destination.
If, in rare cases, extra charges apply due to special delivery circumstances (remote locations or oversized items), these will be communicated to you before we proceed with shipping.
5. Estimated Delivery Times
Delivery times may vary depending on your location and the shipping method selected. Below are estimated delivery times based on typical locations:
- Domestic Deliveries: [5-7 business days]
- International Deliveries: [7-14 business days]
Please note that delivery times may be affected by factors such as local holidays, customs processing, and carrier delays, which are beyond our control.
6. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package. You can use this tracking number on the courier’s website or by contacting our customer support team for updates on your shipment’s status.
7. Customs, Duties, and Taxes
For international shipments, please be aware that your order may be subject to customs duties, taxes, or other charges imposed by your country’s customs office. These fees are the responsibility of the customer and will be billed directly by the customs authority or shipping carrier upon delivery.
We recommend that you check with your local customs office for more information on any potential charges before placing your order.
8. Address Accuracy
It is important to provide an accurate and complete shipping address when placing your order to ensure that there are no delays in processing and delivery. Gale Journeys is not responsible for delays or undelivered packages resulting from incorrect or incomplete address information provided by the customer.
If you notice any errors in your shipping address, please contact us immediately at [email protected] to make any necessary corrections before your order is processed.
9. Shipping Delays
While we strive to ensure timely delivery, certain situations such as weather conditions, high shipping demand during peak seasons, or unforeseen circumstances may cause delays. We will notify you if we are aware of any potential delays and work with you to resolve the issue.
10. Missing or Lost Packages
If your package does not arrive within the expected delivery timeframe, please contact our customer support team at [email protected] with your order number and tracking information. We will assist you in locating the package and resolving the issue with the carrier.
11. Contact Us
If you have any questions or concerns about our Shipping Policy or need further assistance with your order, please reach out to us [email protected].